If you come across a technical issue when using our website, view our quick reference guide to get you back on track.

Why are images/pages not loading on your website?

This might be down to your broadband download speeds. Try refreshing the page, logging in from a different location or checking your internet connection.

Why can't I see any prices?

Only logged in account holders are able to see pricing. You need to either log in to your account or register for one.

How do I log in to my account?

In the top right-hand corner of the website, there will be a login button. Click that and you will be asked for your email address/username and password. If you forget your password, just select the ‘forgot password’ link and you will be able to reset it.

Why am I having trouble viewing your website?

Sometimes this can be down to the browser version you are using. With all new websites and technology, over time old browsers stop being supported with updates. This can result in reduced security, as well as some website pages not displaying properly. Speak to your IT department for further advice on upgrading your browser.

Why am I getting an error message?

A common type of error message is a 404. This means that the page you were trying to view does not exist or has been removed. If you get an error message while trying to add an item to your basket, or while completing an order, get in touch with us.

How do I upgrade my browser?

If your organisation has an IT department, you should first speak to them about upgrading your browser to the latest version. To find out if you have the latest version, you could use a Browser Check website.

Upgrade Internet Explorer: Click the round gear symbol, About Internet Explorer and Install new versions automatically.

Upgrade Chrome: Click the 3 dot icon in the top right, Help, About Google Chrome and Install updates.

What is a cache?

When you use the internet, files and the pages you visit are stored, making your online experience easier and faster. This is great, but it can sometimes mean that your browser displays old and updated pages and information. This is why it is important to clear your cache from time to time.

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