Non-returnable Special Orders

If a hospital orders a product that is not stocked by our dispensary, such as an unlicenced medicine that we have to import, or medical equipment such as catheters, feeding tubes or other items that we have to source from specialist suppliers then these items are non-returnable, and we will not be able to give credit.

Our dispensary staff will contact the ward when placing a special order and explain that the item has to be specially ordered, provide the estimated lead-time and explain that the item is non-returnable.