A face to the name – Joanna Sowden

 In Feature article, Quality Management

If you have ever telephoned Ashtons, the chances are you have spoken to Joanna. Joanna is one of the longest-serving members of our team here at Ashtons, racking up an incredible 23 years’ service and she helps our clients every day.

Joanna’s previous roles

When you work somewhere for 23 years, you are more than likely to have completed a couple of different roles while at the company. When Joanna started she was the Dispensary Manager for residential care homes and nursing homes. However, after Ashtons changed direction to focus primarily on hospitals and hospices, Joanna moved to help our dispensary team at Dyke Road Mews with labelling named patient medication and assisting our customers over the phone. This is where she shined, and the rest, you could say, was history.

It’s not every day you get an employee dedicating so many years to a company, so we thought we’d catch up with Joanna to put a face to the voice and ask the following questions:

What do you currently do for Ashtons and what does that entail?

“I am currently Principle Pharmacy Technician, generally helping our customers, working with named patient queries and helping with the clozapine side of the operation.”

What’s the most enjoyable part of your job?

“I really do enjoy speaking to a variety of people on the phone. You can sometimes feel shut away in an office but the human interaction side of this job is great! Over the years that I’ve been here I’ve built up a good rapport with customers and know most of their hospitals well. I think that this builds up trust as clients don’t have to explain themselves over and over again to lots different people and they know that I know their concerns because I’ve dealt with them before. Building these relationships with my clients is the highlight of my working day.”

What made you want to focus on customer services at Ashtons?

“I love talking, so being on the phone to customers was second nature and I thoroughly enjoy it. Solving customers’ problems is also quite a fulfilling part of the job as it keeps me on my toes, and gives the job a bit of variety, as you don’t know what the next customer query will be. I‘ve seen Ashtons grow so much over the 23 years I’ve been here, and I feel proud to have been a part of it.”

Finally, what do you like doing outside of the office?

“I love to read! I find it extremely relaxing and you won’t catch me anywhere without my kindle. I also love to go out for dinners and have different cuisines but I equally like staying in and cooking a meal with my husband.”

If you would like to contact Joanna or any of our Customer Services Team, then please call 0345 222 3550.

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