The CQC is changing the way they inspect
The Care Quality Commission (CQC) carries out regular checks on health and social care services and is changing their approach to these inspections.
At the moment their focus is on services that have been previously rated ‘requires improvement’ or ‘inadequate’. However, mental health has a high profile so we must not get complacent even with a good or outstanding rating.
Their new approach is still being finalised and they have yet to decide whether they will continue with their current ratings, for example. Even so, it is clear their focus is on governance, leadership and culture.
The CQC want to make it easier for people to tell them about their experiences and what matters most to them. They promise to get better at checking services and will be looking for different types of information to help demonstrate how a service performs all of the time.
Keeping people safe remains a priority with an emphasis on continuous improvement and learning when things go wrong. The CQC appears keen to work with us, sharing examples of good practice, ensuring that they themselves understand how the use of technology can help improve care.
Finally, although a CQC inspection is going to be stressful, it is also an opportunity to highlight things within the service that you are proud of. Inspectors start from a place where all settings are ‘good’, so run towards them and make them listen to all the excellent work you are doing!