Find out about everything from delivery times to payment options, product returns policies and how your details are secure when you order online.
When can I expect my goods to arrive?
That will depend on when your order was placed and if the items ordered are in stock, please contact Customer Service who will be able to advise you.
How can I track my order?
Please call the Customer Service team who will be able to check on the status of your order.
What happens if I order a product on back order?
If your order states the item is on back order we will order this in and dispatch once it has been received, if there any significant delays we will inform you. If you need to know a specific delivery date please call our Customer Service team.
I have made a mistake with my order. Can I change it?
That depends on when you placed your order. If we haven’t yet processed the items, we should be able to help you. Get in touch with our Customer Service team by phone as soon as you can.
There is something missing from my order. What should I do?
Firstly check that the dispatch note does not state that there is an item owing to you. If you are unsure please give our Customer Service team a call or send them a message.
My delivery is late. How do I find out what has happened?
We are sorry that your order has been delayed. It’s often worth checking with the main reception of your building to see if it has been delivered. Otherwise, get in touch with our Customer Service team who will happily look into it for you. If it has already been delivered, we should be able to advise who signed for this.
Where do you deliver?
We deliver to commercial properties to most parts of the UK.
I've not received a confirmation email. Has my order been accepted?
To see if your order has gone through, you can log in and check your order history section. If you can’t see your order, get in touch with our Customer Service team.
How do I return an item?
You will need to check that the item was received no longer than 5 working days ago if the order is within this time frame please call the Customer Service team with the relevant order number. They then will be able to advise if the item is returnable.
Which products are excluded from your returns policy?
Fridge items and special items ordered in especially for an order are non-returnable, the returns period is 5 working days for items not excluded.