Get more information on product specifications, stock levels and help with looking for what you need.

Why can’t I see any prices?

Only logged in account holders are able to see pricing. You need to either login to your account, or register for one.

There is a product I want to purchase that you don’t have on your website. Can you still get hold of it?

Possibly. Our Buying team have access to thousands of products on the market. Get in touch with your requirements and we will find out if it is possible.

I can’t find what I’m looking for. Can you help?

Try using the search box in the top left hand corner of the page. You can search by Ashtons product code, part of a product name, brand, use or ingredient. You can also navigate through the categories. If you’re still having trouble, get in touch.

How do I search for a product?

In the top left hand corner of each page on the Online Ordering Website, you will find a search box. Type the name of the product you are looking for and hit enter. If no results are found, or you can’t find what you’re looking for, you can navigate to products with the menu. If you’re still having difficulties, get in touch.

Where do I find the product code for an item?

Product codes can be found on each product page of the website. You will also find a selection of product codes in our catalogue.

What does ‘prescription only’ mean?

Some medication and equipment can only be purchased with a prescription by a doctor. Please speak to your doctor or give us a call for further information.

How do I find out when an item I want is back in stock?

If the item is in stock it will show on the product, if the item says back order this means we do not currently have stock of this. If there is a purple triangle on the product you can select this and it may show more information. Please call our Customer Service team and they should be able to advise you on an expected delivery date if required.

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